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We hope you’ll love our products, but if – for any reason –  you don’t you can return your order within 14 days of receipt.

If you wish to return your order, please send us an email with the number of the order you wish to return.

All emails should be directed to:

We will send you all necessary instructions for a swift and easy return.

Unfortunately, we cannot accept returns after 14 days of order receipt date.

More information on our returns policy is available in Terms and Conditions of this website. 


If, upon receiving your order you find some of the products are faulty, please contact us immediately on

We will take all necessary steps to make sure you are happy and satisfied with your order. 

For information on how to care for brass handles and accessories – please refer to this article. 

Accurate care for brass items can ensure its lasting beauty.